• Request your FREE Gold Pack by completing the form at the right of this screen. You may also request a Gold Pack by calling 0800 321 3113. A Gold Refiners customer care representative will take your information and send you a Gold Pack.
• We will rush you a Gold Pack that contains everything you need to get cash for your unwanted jewellery. The Gold Pack includes an Insured, PREPAID return envelope, a secure pack for your jewellery items, instructions and a form for you to fill out and return.
• Collect all your old, unwanted, broken or damaged gold jewellery and place it in the PREPAID Special Delivery Envelope provided in the Gold Pack.
• Complete the simple form enclosed with the Gold Pack. Indicate your preferred method of contact and payment and include the completed form in the return envelope with your jewellery.
• Return the prepaid addressed envelope to Gold Refiners via Royal Mail. Your pack is insured up to £500 free of charge*.
• A Gold Refiners customer care representative will contact you the moment your Gold Pack has been valued at our London refinery. We will contact you as you have specified (by telephone, email, text) to quote the value of your items. Upon your acceptance of the amount quoted we will send a cheque or Money Transfer** on the same business day.
• If you are not completely satisfied at any point in the process we"ll send your jewellery back to you free of charge.

*If you believe your Gold is worth more than £500 please pay extra insurance at the post office..

** If you choose to receive your payment by money transfer Gold Refiners will deduct a £15 fee from the value of your payment. Payments by cheque are free of charge.